vipvip Privacy Policy

2.1 Information You Provide Directly

When you create an account or use our services at vipvip, you directly provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID (NID) or passport details (for identity verification)
• Residential address
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

Certain information is collected automatically when you visit the platform:

• IP address and geographic location (country level)
• Browser type, version, and operating system
• Cookie and session data
• Page view history and time spent on the platform
• Referral URL (the source from which you arrived at the site)
• Unique device identifier information

2.3 Transaction and Gaming Information

The following information related to your account activity is recorded:

• Deposit and withdrawal history and amounts
• Game play history, bet amounts, and outcomes
• Bonus usage and promotional offer details
• Communication records — live chat and email conversations

3.1 Primary Purposes

vipvip uses your information mainly for the following purposes:

• Account creation, identity verification, and management
• Processing financial transactions — deposits and withdrawals
• Providing gaming services and bonus offers
• Customer support — 24/7 live chat and email in Bengali
• Fulfilling legal obligations and preventing fraud
• Implementing responsible gaming policies

3.2 Service Improvement

To further improve your experience, we review your usage patterns for analytical purposes. This includes testing platform performance, planning new features, and customizing content according to user preferences.

3.3 Marketing Communications

With your consent, vipvip may send you promotional messages, bonus offers, and tournament information. You may opt out of these communications at any time. Even after opting out, essential messages related to your account management will continue to be sent.

4.1 When Information Is Disclosed

vipvip may share your information with third parties in the following limited circumstances:

• Payment processors: Only the necessary information to process transactions with bKash, Nagad, Rocket, Upay, and banks
• Technology partners: For secure hosting, encryption, and platform operation — under strict confidentiality agreements
• Game providers: Providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe receive only the minimum information needed to deliver gaming services
• Legal authorities: Information may be provided to relevant authorities in the case of a court order or legal obligation

4.2 Third-Party Advertising

vipvip never sells or rents your personally identifiable information to advertisers. Any data used for analytics is fully anonymized, with no possibility of identifying any individual.

5.1 Use of Cookies

The vipvip website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve platform functionality.

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional cookies: Remember your preferences — such as language settings and personalized experience.
• Analytics cookies: Collect anonymous statistics to understand platform usage patterns.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling cookies entirely may limit some features of the platform. Essential cookies will always remain active as they are required for the core functionality of the service.

6.1 Retention Period

vipvip retains your information only for as long as necessary. The retention period for different types of information is as follows:

• Account information: For the full duration the account is active and a minimum of 5 years after closure (as required by legal obligations)
• Financial transaction records: At least 7 years from the date of the transaction
• Communication records: Up to 3 years from the date of last contact
• Logs and technical data: Automatically deleted after 12 months in general

6.2 Data Deletion Requests

Beyond legal obligations, you may request the deletion of your personal information. This request can be sent to our support team. However, deletion may not be possible for active accounts or ongoing legal processes.

7.1 Technical Safeguards

vipvip uses industry-standard security technologies to keep your information safe:

• SSL/TLS encryption — all data transmission is fully encrypted
• Server-side encryption — for stored sensitive information
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (2FA) support

7.2 Administrative Safeguards

Alongside technical protections, we also ensure data security at the administrative level:

• Employee access to data is limited to the minimum necessary
• Regular staff training on privacy and data protection
• Strict confidentiality agreements signed with third parties
• Rapid response plan in the event of a security breach